- Attend to the needs of our base of existing customers by being their Single Point of Contact (SPOC).
- Ensure that their account needs are met well.
- Ensure that all services by our deployment and managed services team are satisfactory.
- Ensure our technical support team has supported them well and delivered the right SLA.
- Conduct client’s satisfaction surveys over the phone and face-to-face.
- Feedback unsatisfactory interactions to upper management.
- Ensure clients are properly licenced, new licences are provisioned on time.
- Discover up-sell and cross-sell opportunities in services and licencing.
- Maintain a high renewal rate of 95% or higher for assigned customers.
- Should posses own transport for occasional trips to Singapore.
- Ability to speak, write and present well in English.
- Proven retention and up-sell track record.
- Great interpersonal relationship skills.
- Ability to connect at all levels, i.e. C-Levels, Mid-Levels and Junior Staff.
- Attention to detail.