Cloud Support Rep L1/2

Jakarta, Johor, India
  • Support our cloud products at a L1/L2 level
  • Help customers resolve issues according to SLA
  • Escalate difficult issues accordingly while maintaining customer contact

Requirements:

  • Prior experience in L1/L2 support
  • Ability to speak good english with a pleasant voice
  • Responsive on email
  • Ability to guide users via remote desktop software

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