These Are All The Information we’ll Need in order to support you - Help us help you:

Having a local partner lets you solve issues very quickly.

These Are All The Pertinent Information You’ll Need To Receive Support- Help us help you:

The fastest way to receive a solution on your questions is to send us an email with a detailed description of the problem and also evidence, along with screenshots that will help our engineers get a clearer picture of the issues. This will enable our engineers to identify the issue quickly. You may check on the status of your opened tickets at http://pointstar.mojohelpdesk.com/login

Singapore

Support Hours: 9am – 6pm, Monday to Friday, Singapore Time

Malaysia

Support Hours: 9am – 6pm, Monday to Friday, MYT

Indonesia

Support Hours: 8am – 5pm, Monday to Friday, WIB

Check On The Status of Your Opened Tickets: http://pointstar.mojohelpdesk.com/login

Free Support Tier Customers

All of our customers received a free-tiered support via email and ticketing system. However, this service has not been backed by any SLA yet. Please note that phone or team-viewer-based support are not available. You may contact our Free Support Tier Helpdesk at [email protected]

Premier Support Customers

Customers on Premier Support plans have support provided over both the phone and team-viewer access to their desktop.

Premier Support Helpdesk: [email protected]

Singapore

Phone Number: +65 6661 9272

Malaysia

Phone Number: +07-244 7349

Indonesia

Phone Number: +62 21 25558822 / +62 21 25558833

 

Account Management Issues

Customers with questions related to relationship with PointStar can contact your account manager or our helpdesk. This is available too for customers that wish to sign up for Premier Support.

Account Management Helpdesk: [email protected]

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